Search found 43 matches

by mfranzel
Thu Mar 03, 2016 5:29 am
Forum: Technical Support
Topic: Bad Call Quality and Call Ends at 30 Mins
Replies: 1
Views: 293

Bad Call Quality and Call Ends at 30 Mins

Hello, I have used SIP Sorcery for a while now with no issues. I have the service ring 3 phones: 2 Polycom phones and an ATA. I have never had problems with this setup. I have had people tell me they cannot hear me when on calls. Furthermore, all calls end around 30 minutes. I recently switched form...
by mfranzel
Thu Sep 05, 2013 7:32 pm
Forum: Technical Support
Topic: Caller ID
Replies: 8
Views: 1025

Re: Caller ID

I am sorry I am bugging you about this but I am beyond confused. I don't want to make it so when a certain number calls me, I can change the caller ID to something recognizable. What I need to know is when the phone rings, which SIP account the call is coming from. So if the caller ID should look li...
by mfranzel
Tue Sep 03, 2013 11:21 am
Forum: Technical Support
Topic: Caller ID
Replies: 8
Views: 1025

Re: Caller ID

I'm sorry but I don't understand. I have polycoms, atas, snoms etc. all show both a name and number of an incoming call. So how can I APPEND the incoming caller ID so I know which line is ringing?

When someone calls one of your 30 lines, how do you tell which account it is?
by mfranzel
Mon Sep 02, 2013 4:00 pm
Forum: Technical Support
Topic: Caller ID
Replies: 8
Views: 1025

Re: Caller ID

But by using the first option, doesn't the original caller ID go away? So I know the call is on the business line, but I don't know who it is.
by mfranzel
Mon Sep 02, 2013 4:33 am
Forum: Technical Support
Topic: Caller ID
Replies: 8
Views: 1025

Re: Caller ID

I guess changing the outgoing caller ID doesn't matter now that you have explained to me how to use multiple SIP accounts with one phone. What I do not understand is incoming caller ID. What and where do I put the line of code to tell the phone to display "Mom" instead of "NAME HERE 2029987777""? Al...
by mfranzel
Sun Sep 01, 2013 4:21 pm
Forum: Technical Support
Topic: TOTALLY NEW! Need help from top to bottom!
Replies: 5
Views: 893

Re: TOTALLY NEW! Need help from top to bottom!

So if I understand this correctly, this would, for example, allow me to use an ATA with a standard 1 line phone, but dial out from however many sip accounts I want to?

Also, just curious, why do you use so many different SIP accounts?? :)
by mfranzel
Sat Aug 31, 2013 7:22 am
Forum: Technical Support
Topic: TOTALLY NEW! Need help from top to bottom!
Replies: 5
Views: 893

Re: TOTALLY NEW! Need help from top to bottom!

Aaron, wanted to run my dial plans by you. Again, just a simple plan for calling regular 10 digit numbers and receiving the same type of calls. This is what I have for incoming calls. I did make some speed dials. sys.Log("New outgoing call received to #{req.URI.User}.") case req.URI.User # Speed dia...
by mfranzel
Thu Aug 29, 2013 3:52 am
Forum: Technical Support
Topic: Caller ID
Replies: 8
Views: 1025

Caller ID

Hi all, A few questions about caller ID... 1. I have a Polycom 550 using my SS account. When someone calls it shows their name, but where the phone number should show, it shows it like this: 2028896716@192.165.192.110 instead of just the callers number. How can I fix this? 2. Is there a way to appen...
by mfranzel
Thu Aug 29, 2013 3:49 am
Forum: Technical Support
Topic: Dial Plan/Digitmap for Polycom 550
Replies: 0
Views: 1243

Dial Plan/Digitmap for Polycom 550

Hi all, I am using a Polycom 550 with my account. I use it with a business line connected directly to that provider. Because of this, there is a dial plan built right into the phone so when I use that line, I can dial extensions, system commands, dial 9 to dial out etc. However, this does not work w...
by mfranzel
Mon Aug 05, 2013 12:23 pm
Forum: Technical Support
Topic: TOTALLY NEW! Need help from top to bottom!
Replies: 5
Views: 893

TOTALLY NEW! Need help from top to bottom!

Hello, I have NO clue what I am doing. I do not understand how to use the ruby wizards... I was hoping someone could help me with my extremely simple set up... I basically have 2 VoIP services. Then I have a business IP desk phone with my work VoIP provider. I want this: All calls (incoming and outg...