Blocked Calls?

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Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Blocked Calls?

Post by Aaron » Sun Jul 20, 2014 9:20 am

Ok the packet capture issue is fixed. Please try the calls when you get a chance. Ideally one good one followed by the failing one.

Shaf77
Posts: 74
Joined: Sat Feb 20, 2010 11:54 am

Re: Blocked Calls?

Post by Shaf77 » Tue Jul 22, 2014 3:57 pm

Aaron wrote:Ok the packet capture issue is fixed. Please try the calls when you get a chance. Ideally one good one followed by the failing one.
Done. A good one followed by a failing one. Please let me know if you need anything else to fix this. Thanks.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Blocked Calls?

Post by Aaron » Wed Jul 23, 2014 11:31 am

You'll need to do it again sorry. The capture only has enough capacity for around 24 hours. I've turned it back on again now.

Shaf77
Posts: 74
Joined: Sat Feb 20, 2010 11:54 am

Re: Blocked Calls?

Post by Shaf77 » Wed Jul 23, 2014 2:47 pm

Aaron wrote:You'll need to do it again sorry. The capture only has enough capacity for around 24 hours. I've turned it back on again now.
Done.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Blocked Calls?

Post by Aaron » Thu Jul 24, 2014 12:56 pm

Over 100,000 packets were captured from the FPL IP address but only a single packet was an INVITE request for sip:shaf77@sipsorcery.com.

Based on the capture I'm pretty sure your wife's calls is not getting through to sipsorcery in any form.

Shaf77
Posts: 74
Joined: Sat Feb 20, 2010 11:54 am

Re: Blocked Calls?

Post by Shaf77 » Thu Jul 24, 2014 6:14 pm

Aaron wrote:Over 100,000 packets were captured from the FPL IP address but only a single packet was an INVITE request for sip:shaf77@sipsorcery.com.

Based on the capture I'm pretty sure your wife's calls is not getting through to sipsorcery in any form.
I guess the question is why?

She had her office phone support guys check and they said we were (Sip Sorcery) blocking them. They tried without sending a caller id and it worked. So there is definitely something going on.

All my calls are setup to go through SS...

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Blocked Calls?

Post by Aaron » Thu Jul 24, 2014 10:59 pm

But don't calls from your wife to you go through FPL?

How would the support guys reach the conclusion that it was being blocked by the sipsorcery server?

The only thing that sipsorcery is likely to drop a call for is if the SIP request is malformed. The packet trace that was undertaken was to check whether that was happening, since it shows every packet off the network before it gets passed to the SIP server.

There's not a lot I can do to help since there is nothing reaching the sipsorcery server.

DoDo
Posts: 182
Joined: Wed May 20, 2009 7:16 pm

Re: Blocked Calls?

Post by DoDo » Fri Jul 25, 2014 2:44 am

Probably His problem might be in his Dial plan.

Try Removing your Dial plan and Try the Dial Plan That I already explained before to you. Here is the post ( Leave in blank Incoming Dial Plan ) .

viewtopic.php?f=6&t=5517&start=10

Shaf77
Posts: 74
Joined: Sat Feb 20, 2010 11:54 am

Re: Blocked Calls?

Post by Shaf77 » Fri Jul 25, 2014 4:32 pm

DoDo wrote:Probably His problem might be in his Dial plan.

Try Removing your Dial plan and Try the Dial Plan That I already explained before to you. Here is the post ( Leave in blank Incoming Dial Plan ) .

viewtopic.php?f=6&t=5517&start=10
Thanks for the suggestions.

Here is what I have done to test this issue:

1. I registered my ATA to only FPL (removed SS). Had my wife try and still not able to get through.

2. Deleted my dial plan and used the one from DoDo - Registered the ATA back to SS. Had my wife try again and still no luck.

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