Unable to make calls via provider Liberalvoip.net

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calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Unable to make calls via provider Liberalvoip.net

Post by calvinng » Wed Feb 11, 2015 7:33 am

Hello Aaron,

I have a problem making calls to my provider liberalvoip.net with Sipsorcery.

The provider connects successfully in the SIP Provider section but I can't make calls through it anymore.
I can still connect and make calls to the SIP Provider directly with my softphone when I bypass Sipsorcery but I want to use Sipsorcery as it gives me a lot more options and capabilities.

At first I was receiving a 604 message from the Call console: "Host Liberalvoip.net unresolvable".
Now I receive a 480 message from the Call console: "Temporarily Unavailable".

Again I can connect to the SIP provider directly with my softphone and make calls but when I try it with Sipsorcery it fails. It has been working for a long time (3 years) but something is definitely broken.

Please help. Thanks.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Unable to make calls via provider Liberalvoip.net

Post by Aaron » Wed Feb 11, 2015 9:01 am

The problem should be fixed now. The DNS server used by sipsorcery looks like it had a failed look up on liberalvoip.net and then gave up retrying. Restarting the DNS server fixed it. Apologies for he inconvenience.

calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Re: Unable to make calls via provider Liberalvoip.net

Post by calvinng » Wed Feb 11, 2015 9:06 am

Thanks so much Aaaron for the quick fix. Sipsorcery was working forever for me until last week. Great job!

calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Re: Unable to make calls via provider Liberalvoip.net

Post by calvinng » Wed Feb 11, 2015 9:21 am

Hello Aaron,

I just tried it and it still doesn't work. It is still giving me the same 480 message on the console. Does the DNS server fix take time to propagate through the servers before it is fully functional again? Please confirm. Thanks again for your help.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Unable to make calls via provider Liberalvoip.net

Post by Aaron » Wed Feb 11, 2015 9:54 am

Sounds like it could be a problem other than DNS. Could you post up the full Console trace from your call attempt.

calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Re: Unable to make calls via provider Liberalvoip.net

Post by calvinng » Wed Feb 11, 2015 10:03 am

Hello Aaron,

No problem. Here it is:

NATKeepAlive 09:56:58:132 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:203.210.5.117:32401.
Registrar 09:56:58:382 sip1(5292): Binding update request for ligne1@sipsorcery.com from udp:203.210.5.117:32401, expiry requested 900s granted 900s.
NATKeepAlive 09:57:03:187 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:203.210.5.117:32401.
DialPlan 09:57:05:074 sip1(5960): New call from udp:203.210.5.117:32401 successfully authenticated by digest.
DialPlan 09:57:05:121 sip1(5960): Using dialplan default for Out call to sip:*3*852628330xx@sipsorcery.com.
NewCall 09:57:05:152 sip1(5960): Executing script dial plan for call to *3*852628330xx.
DialPlan 09:57:05:230 sip1(5960): ** Call from "Calvin Ng" <sip:ligne1@sipsorcery.com>;tag=7auSy7V81E8K6QbFhmjCpJFlSOyx1S0w to *3*852628330xx **
DialPlan 09:57:05:230 sip1(5960): Local Time: 02/11/2015 01:57
DialPlan 09:57:05:230 sip1(5960): WebGet attempting to read from http://www.anveo.com/storage/SET/635636 ... OUTBOUND/1.
DialPlan 09:57:05:324 sip1(5960): *** NUM: *3*852628330xx HOST: sipsorcery.com
DialPlan 09:57:05:324 sip1(5960): WebGet attempting to read from http://www.anveo.com/storage/SET/213751 ... 52628330xx.
DialPlan 09:57:05:371 sip1(5960): ****** NUM is *3*852628330xx
DialPlan 09:57:05:371 sip1(5960): WebGet attempting to read from http://www.anveo.com/storage/GET/635636 ... s/OUTBOUND.
DialPlan 09:57:05:386 sip1(5960): WebGet attempting to read from http://www.anveo.com/storage/GET/635636 ... L_DURATION.
DialPlan 09:57:05:417 sip1(5960): Calling 37852628330xx via Liberalvoip PBX trunk
DialPlan 09:57:05:417 sip1(5960): Custom SIP Header List:
DialPlan 09:57:05:417 sip1(5960): Commencing Dial with: 37852628330xx@Liberalvoip[fd=Calvin, fu=2139865565, fh=sipsorcery.com].
DialPlan 09:57:05:417 sip1(5960): Attempting to locate a provider for call leg: sip:37852628330xx@Liberalvoip.
DialPlan 09:57:05:417 sip1(5960): ForkCall commencing call leg to sip:37852628330xx@liberalvoip.net.
DialPlan 09:57:05:417 sip1(5960): SIPClientUserAgent Call using alternate outbound proxy of udp:67.222.131.147:5060.
DialPlan 09:57:05:417 sip1(5960): Switching to sip:37852628330xx@liberalvoip.net:5060 via udp:67.222.131.147:5060.
DialPlan 09:57:05:417 sip1(5960): SDP on UAC call had RTP socket mangled from 10.79.15.21:7070 to 203.210.5.117:7070.
NATKeepAlive 09:57:13:280 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:203.210.5.117:32401.
NATKeepAlive 09:57:23:404 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:203.210.5.117:32401.
NATKeepAlive 09:57:33:545 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:203.210.5.117:32401.
DialPlan 09:57:35:432 sip1(5960): Cancelling all call legs for ForkCall app.
DialPlan 09:57:35:432 sip1(5960): Cancelling forwarded call leg, sending CANCEL to sip:37852628330xx@liberalvoip.net.
DialPlan 09:57:35:448 sip1(5960): Dialplan cleanup for calvinng.
DialPlan 09:57:35:729 sip1(5960): Dial plan execution completed without answering and with no last failure status.
DialPlan 09:57:35:729 sip1(5960): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 09:57:35:729 sip1(5960): UAS call failed with a response status of 480.
ContactRegisterInProgress 09:57:36:321 sip1(2456): Checking SIP Provider registration for Liberalvoip.
ContactRegisterInProgress 09:57:36:321 sip1(2456): Sending initial register for calvinng and Liberalvoip to udp:213.133.98.3:5060.
ContactRegisterInProgress 09:57:36:337 sip1(2456): Initiating registration for calvinng on sip:liberalvoip.net.
ContactRegistered 09:57:36:852 sip1(2456): Contact successfully registered for calvinng on sip:liberalvoip.net, expiry 60s.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Unable to make calls via provider Liberalvoip.net

Post by Aaron » Wed Feb 11, 2015 11:08 am

From that trace your SIP client gave up on the call after 30s and cancelled it.

I checked the sipsorcery SIP proxy logs and there was no issue with the DNS resolution.

Code: Select all

2015-02-11 02:33:44,598 [sipchanneludp-VBFZ] DEBUG sipsorcery [(null)] - pr: DNS lookup pending for liberalvoip.net.
2015-02-11 02:33:44,598 [dnslookup-2] DEBUG dnslookup [(null)] - DNSManager thread dnslookup-2 looking up A liberalvoip.net..
2015-02-11 02:33:44,598 [dnslookup-2] DEBUG sipsorcery [(null)] - Resolver sending UDP DNS request to 67.222.131.148:53 for A liberalvoip.net..
2015-02-11 02:33:44,598 [dnslookup-2] DEBUG sipsorcery [(null)] - Caching DNS lookup success for IN-A-liberalvoip.net..
2015-02-11 02:33:44,598 [dnslookup-2] DEBUG dnslookup [(null)] - DNSManager resolved A record for liberalvoip.net. to 213.133.98.3 in 0ms.
Sometimes providers do block the sipsorcery server for various reasons so that is a possibility but it would be strange. I'll do some more investigations but it might take 24 to 48 hours for me to report back.

calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Re: Unable to make calls via provider Liberalvoip.net

Post by calvinng » Wed Feb 11, 2015 11:40 am

Hello Aaron.

My SIP Client is a Bria softphone for the Iphone. There is no settings in the soft phone to make it specifically make it timeout at 30 secs. I haven't upgraded the software or made any drastic changes to the Ruby code. The strange thing is that if I connect directly to the SIP provider with Bria it works perfectly. I just can not make Sipsorcery talk to Liberalvoip.net anymore. It has been working for 4 years now with the same setup with no problems until now. I hope you can fix this issue soon. Thanks again for all your help.

calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Re: Unable to make calls via provider Liberalvoip.net

Post by calvinng » Wed Feb 11, 2015 11:45 am

Hello Aaron,

One more thing, in the Sip Providers page, I tried inputting the direct IP address for the SIP server as 213.133.98.3 instead of liberalvoip.net so it wouldn't have to check the DNS server for an IP lookup. It made no difference as the call still timed out with the same 480 message "Temporarily Unavailable".

calvinng
Posts: 20
Joined: Thu Mar 01, 2012 1:08 am

Re: Unable to make calls via provider Liberalvoip.net

Post by calvinng » Thu Feb 12, 2015 8:37 am

Hello Aaron,

I have a similar problem with another SIP Provider with my account.
The sip server is sip.liberailvoip.it. It seems to be more than just a DNS issue. Here is the log so you can take a look at it. I was able to connect and call directly with the SIP provider with my Bria Iphone edition but when I connect the SIP Provider with Sipsorcery it fails again with a 404 SIP message. Can you please check the problem? Thanks.

DialPlan 08:26:19:969 sip1(3604): New call from udp:113.29.228.149:54829 successfully authenticated by digest.
DialPlan 08:26:20:000 sip1(3604): Using dialplan default for Out call to sip:+498001012071@sipsorcery.com.
NewCall 08:26:20:031 sip1(3604): Executing script dial plan for call to +498001012071.
DialPlan 08:26:20:078 sip1(3604): ** Call from "Calvin"
<sip:ligne@sipsorcery.com>;tag=klfoyN8JBuGmbXAFE2HcUFGAQGQolhSG to +498001012071 **
DialPlan 08:26:20:078 sip1(3604): Local Time: 02/12/2015 00:26
DialPlan 08:26:20:078 sip1(3604): WebGet attempting to read from http://www.anveo.com/storage/SET/635636 ... OUTBOUND/1.
DialPlan 08:26:20:171 sip1(3604): *** NUM: +498001012071 HOST: sipsorcery.com
DialPlan 08:26:20:187 sip1(3604): WebGet attempting to read from http://www.anveo.com/storage/SET/213751 ... 8001012071.
DialPlan 08:26:20:234 sip1(3604): ****** NUM is +498001012071
DialPlan 08:26:20:234 sip1(3604): Checking for existance of ENUM Iteration: e164.arpa
DialPlan 08:26:20:234 sip1(3604): Checking for existance of ENUM Iteration: e164.org
DialPlan 08:26:20:234 sip1(3604): Checking for existance of ENUM Iteration: e164.info
DialPlan 08:26:20:249 sip1(3604): Checking for existance of ENUM Iteration: e164.telopar.us
DialPlan 08:26:20:249 sip1(3604): Checking for existance of ENUM Iteration: e164.televolution.net
DialPlan 08:26:20:265 sip1(3604): Checking for existance of ENUM Iteration: e164.name
DialPlan 08:26:20:265 sip1(3604): Checking for existance of ENUM Iteration: enum.org
DialPlan 08:26:20:265 sip1(3604): WebGet attempting to read from http://www.anveo.com/storage/GET/635636 ... s/OUTBOUND.
DialPlan 08:26:20:296 sip1(3604): WebGet attempting to read from http://www.anveo.com/storage/GET/635636 ... L_DURATION.
DialPlan 08:26:20:312 sip1(3604): Calling 2808001012071 via Liberalvoip PBX trunk
DialPlan 08:26:20:327 sip1(3604): Custom SIP Header List:
DialPlan 08:26:20:327 sip1(3604): Commencing Dial with: 2808001012071@Liberalvoip[fd=Calvin, fu=2139865555, fh=sipsorcery.com].
DialPlan 08:26:20:327 sip1(3604): Attempting to locate a provider for call leg: sip:2808001012071@Liberalvoip.
DialPlan 08:26:20:327 sip1(3604): ForkCall commencing call leg to sip:2808001012071@sip.liberailvoip.it.
DialPlan 08:26:20:327 sip1(3604): SIPClientUserAgent Call using alternate outbound proxy of udp:67.222.131.147:5060.
DialPlan 08:26:20:327 sip1(3604): Switching to sip:2808001012071@sip.liberailvoip.it:5060 via udp:67.222.131.147:5060.
DialPlan 08:26:20:327 sip1(3604): SDP on UAC call had RTP socket mangled from 10.200.1.143:10020 to 113.29.228.149:10020.
NATKeepAlive 08:26:20:967 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:113.29.228.149:54829.
DialPlan 08:26:21:232 sip1(3604): Response 404 Not Found for sip:2808001012071@sip.liberailvoip.it.
DialPlan 08:26:21:248 sip1(3604): Dialplan cleanup for calvin.
DialPlan 08:26:21:263 sip1(3604): Dial plan execution completed without answering and a last failure status of NotFound Not Found.
DialPlan 08:26:21:263 sip1(3604): Call failed with a failure status of NotFound and Not Found.
DialPlan 08:26:21:263 sip1(3604): UAS call failed with a response status of 404 and Not Found.
NATKeepAlive 08:26:31:092 sip1(5292): Requesting NAT keep-alive from proxy socket udp:67.222.131.147:5060 to udp:113.29.228.149:54829.

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