[RESOLVED] Outgoing Calls Not Executing (Google Voice)

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num23bulls
Posts: 4
Joined: Wed Mar 23, 2016 3:40 pm

[RESOLVED] Outgoing Calls Not Executing (Google Voice)

Post by num23bulls » Wed Mar 23, 2016 3:58 pm

[Edited: this appears to be a common issue; edited title because it is not limited to callcentric users]

Anyone know if there's a known issue today with timeouts?

I haven't changed anything on my end, but something seems to have stopped working when placing outgoing calls. The extension rings then ends in a busy signal (i.e., times out). I'm using Google Voice & Callcentric. Incoming calls placed to the GV and Callcentric numbers properly connect to the extension.

Here's my console output for an outgoing call:

Code: Select all

DialPlan 15:37:43:188 sip1(2060): New call from udp:###.###.###.###:5060 successfully authenticated by digest.
DialPlan 15:37:43:219 sip1(2060): Using dialplan gv for Out call to sip:1720#######@sipsorcery.com.
NewCall 15:37:43:251 sip1(2060): Executing script dial plan for call to 1720#######.
DialPlan 15:37:43:282 sip1(2060): ** Call from "Name" <sip:[username]@sipsorcery.com>;tag=########## to 1720####### **
DialPlan 15:37:43:297 sip1(2060): Calling 1720####### via Google Voice
DialPlan 15:37:43:297 sip1(2060): SDP on GoogleVoiceCall call had RTP socket mangled from 192.168.0.3:16442 to 67.6.198.232:16442.
DialPlan 15:37:43:297 sip1(2060): UAS call progressing with Ringing.
DialPlan 15:37:43:297 sip1(2060): Logging into google.com for [username]@gmail.com.
DialPlan 15:37:43:344 sip1(2060): Google Voice pre-login page loaded successfully.
DialPlan 15:37:43:344 sip1(2060): GALX key ######### successfully retrieved.
DialPlan 15:37:44:951 sip1(2060): Google Voice home page loaded successfully.
DialPlan 15:37:44:998 sip1(2060): Call key XXXXXXXXXXXXXXXXXXX= successfully retrieved for [username]@gmail.com, proceeding with callback.
DialPlan 15:37:44:998 sip1(4608): SIP Proxy setting application server for next call to user [username] as udp:###.###.###.###:5070.
DialPlan 15:37:45:076 sip1(2060): Google Voice Call to 1720####### initiated, callback #1914xxxxx, phone type 1, timeout 30s.
DialPlan 15:38:15:091 sip1(2060): Google Voice Call timed out waiting for callback.
DialPlan 15:38:15:231 sip1(2060): Google Voice Call to 1720####### was successfully cancelled.
DialPlan 15:38:15:231 sip1(2060): Dialplan cleanup for [username].
DialPlan 15:38:15:496 sip1(2060): Dial plan execution completed without answering and with no last failure status.
DialPlan 15:38:15:496 sip1(2060): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 15:38:15:496 sip1(2060): UAS call failed with a response status of 480.
DialPlan 15:38:15:543 sip1(5536): No transaction matched for ACK for sip:1720#######@sipsorcery.com.
Any ideas what might be causing the timeouts?


EDIT: This problem has been resolved, thanks to the help of this board! Here's the solution, which appears later in this thread:
rswenton wrote:I put a + in front of my callback number in my dial plans and it works! Tested all three of my lines OK.
So if your callback number is 1-234-5678 simply change it to +1-234-5678.
Last edited by num23bulls on Mon Apr 04, 2016 12:32 am, edited 2 times in total.

mackeev
Posts: 34
Joined: Tue May 18, 2010 5:14 am

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by mackeev » Thu Mar 24, 2016 11:29 am

I'm glad I'm not the only one experiencing this problem: GV callbacks stopped working altogether, all of a sudden. My call logs look absolutely identical with the one above. No callback pickups whatsoever. Started yesterday.

Red_Leatherman
Posts: 17
Joined: Wed May 12, 2010 4:45 pm

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by Red_Leatherman » Thu Mar 24, 2016 11:39 am

I have the same problem , I use IPComms as my main driver but also have a Callcentric line which does the same thing.

I'm thinking that Google changed something

boondoklife
Posts: 13
Joined: Sun Jan 08, 2012 4:26 pm

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by boondoklife » Thu Mar 24, 2016 5:20 pm

Just wanted to chime in with a me too on this one. I am not using call centric, instead localphone.
Last edited by boondoklife on Sat Mar 26, 2016 3:22 am, edited 1 time in total.

RedPenguin
Posts: 58
Joined: Wed Jul 28, 2010 4:57 am

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by RedPenguin » Fri Mar 25, 2016 12:35 am

Same issue here along with a fellow SipSorcery user.

It definitely is an issue with SipSorcery connecting to Google as far as I can tell.

I have both a CallCentric and IPComms DID and have an old IPKall one also.

All 3 numbers fail for the past 2 days to complete a Google Voice call.

This happened about a week or so ago for about 8 hours but went away.

As expected, initiating calls from official Google ways (website/apps), works fine.

supereeduperee
Posts: 1
Joined: Fri Mar 25, 2016 1:12 am

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by supereeduperee » Fri Mar 25, 2016 1:14 am

I am also facing same issue. I tested with ipkall and callcentric DID, none works. I tested the DID#s, they work fine by calling those numbers from a different phone and it rings the GV phone.

I hope google did not do something to end this free service. Finger crossed.

rswenton
Posts: 27
Joined: Fri Jan 18, 2013 5:51 pm

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by rswenton » Fri Mar 25, 2016 1:44 am

Me too. I have been not able to receive incoming calls for the past two days. I have three SIP accounts on SipSorcery using Callcentric as the DID numbers. All three fail to do a call back. Call failed with the temporarily unavailable and 480 status. All three receive incoming calls and all three can place outgoing calls in the normal Google way through the Google Voice Web site. Aaron did some testing by setting up a fresh account and he is experiencing the same thing. Looks like Google may have made some changes that broke SipSorcery. Thanks everyone for letting us all know we are not alone! -Rick

Red_Leatherman
Posts: 17
Joined: Wed May 12, 2010 4:45 pm

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by Red_Leatherman » Fri Mar 25, 2016 1:21 pm

If someone (Aaron) could define the question, I could get it to someone who might be able to find out what is happening on the Google voice side.
It is not someone who writes the code for Google voice so I don't know how much it can help.

rswenton
Posts: 27
Joined: Fri Jan 18, 2013 5:51 pm

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by rswenton » Fri Mar 25, 2016 2:21 pm

Last night I loaded an Android app on my mobile phone called Voice+ which is supposed to get a phone number from the keypad and offer to do a callback to one of the numbers you preset. This did not work the first time but eventually started working. I could initiate a call from my mobile phone and it would ring my DID number and connect my DID number to the number I dialed on my mobile phone. In essence the app is functioning like the GV web page but with a different user interface.

I am not an expert here but this seems similar to what SipSorcery does in Google Voice. I am just saying that this Voice+ app can create a successful callback so maybe it's just a small thing that changed in GV. -Rick

will40
Posts: 16
Joined: Tue Aug 09, 2011 12:34 am

Re: Outgoing Calls Not Executing (Google Voice & Callcentric)

Post by will40 » Fri Mar 25, 2016 10:58 pm

Same here with GV and Callcentric. Wish I checked here first before spending a couple of hours checking all my numbers :?

Looking forward to a solution.

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