[RESOLVED] Outgoing Calls Not Executing (Google Voice)

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RedPenguin
Posts: 58
Joined: Wed Jul 28, 2010 4:57 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by RedPenguin » Mon Mar 28, 2016 6:06 pm

I am using the "Complex" dialplan from 2010 from Mike Telius.

I could not get the above fix to work until I went to the following section:

Code: Select all

# ****************************  G V   C A L L  *****************************
Then I commented out this line:

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 #a[:cb].gsub!(/\D/,'')                            # Delete all but digits
Oddly commenting out that line fixed my GV dialing as it seems this line forbids sending the "+1" to Google. It would strip out the + entirely.

Though I'm not sending the dial to number as +1 so not quite sure what that's not causing an issue.

I made the callback number like this:

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Credentials + { :cb => '+12322322323' }, # IPKall callback number
while the old format I had was:

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#  Credentials + { :cb => '(232) 232-2323' }, # IPKall callback number

mackeev
Posts: 34
Joined: Tue May 18, 2010 5:14 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by mackeev » Mon Mar 28, 2016 6:57 pm

Thanks a lot, Rick!

rswenton
Posts: 27
Joined: Fri Jan 18, 2013 5:51 pm

Re: Outgoing Calls Not Executing (Google Voice)

Post by rswenton » Mon Mar 28, 2016 7:19 pm

lyiu18 wrote:I am using this http://www.sipsorcery.com/mainsite/Help/GoogleVoice

Dial plan like this
sys.Dial("#{req.URI.User}@GV")

the form in sipsorcery doesn't allow me to add a '+' in call back number

I am not so sure how could I check the dial plan to add a '+', anybody help?
Not sure how to help. Those of us who got this working by adding the + to our callback number in the dial plan did not set up our SIP provider as a Google Voice SIP provider. Our dial plans are much more than one or a few lines. Our CB number is entered into the dial plan, not on the form when creating the SIP provider.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by Aaron » Mon Mar 28, 2016 11:18 pm

lyiu18 wrote:I am using this http://www.sipsorcery.com/mainsite/Help/GoogleVoice

Dial plan like this
sys.Dial("#{req.URI.User}@GV")

the form in sipsorcery doesn't allow me to add a '+' in call back number

I am not so sure how could I check the dial plan to add a '+', anybody help?
I'll see about getting the Silverlight client updated to fix that. In the meantime you could switch from using a GoogleVoice provider to using the dialplan method http://www.sipsorcery.com/mainsite/Help ... oogleVoice.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by Aaron » Mon Mar 28, 2016 11:19 pm

rswenton wrote:** RESOLVED **

Ok Folks. Send money.

I put a + in front of my callback number in my dial plans and it works! Tested all three of my lines OK.
So if your callback number is 1-234-5678 simply change it to +1-234-5678.

I am using Mike Telis' 2010 dial plan. I saw a comment in the dial plan about Google Voice needing a + before the number for international calls. I wonder if Google made some changes to standardize the phone number formats to require all calls to have the leading +.

Happy Easter!

-Rick
Thanks a lot for finding this fix Rick!

beaver
Posts: 241
Joined: Tue Feb 09, 2010 5:32 am
Location: Beaverton USA (PST, GMT - 8)

Re: Outgoing Calls Not Executing (Google Voice)

Post by beaver » Mon Mar 28, 2016 11:40 pm

Thanks a million.... The "+" did the trick. my ss is up and works well.

will40
Posts: 16
Joined: Tue Aug 09, 2011 12:34 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by will40 » Tue Mar 29, 2016 12:13 am

Great job thanks Rick!

Will

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by Aaron » Tue Mar 29, 2016 12:05 pm

lyiu18 wrote:I am using this http://www.sipsorcery.com/mainsite/Help/GoogleVoice

Dial plan like this
sys.Dial("#{req.URI.User}@GV")

the form in sipsorcery doesn't allow me to add a '+' in call back number

I am not so sure how could I check the dial plan to add a '+', anybody help?
The Silverlight client has now been updated to remove the restrictions on only digits in the Google Voice callback number. The updated version of the client is 4.2.3.41320 so if you don't get that on the first page try refreshing and if that doesn't work clear your browser's cache.

As another note the '+' fix doesn't work for my GV account for some reason. I'm using a free Callcentric number for the callback which I only set up last week to test this problem. Hopefully the fix failure is specific to my set up.

rswenton
Posts: 27
Joined: Fri Jan 18, 2013 5:51 pm

Re: Outgoing Calls Not Executing (Google Voice)

Post by rswenton » Tue Mar 29, 2016 2:13 pm

Aaron wrote:
lyiu18 wrote:I am using this http://www.sipsorcery.com/mainsite/Help/GoogleVoice

Dial plan like this
sys.Dial("#{req.URI.User}@GV")

the form in sipsorcery doesn't allow me to add a '+' in call back number

I am not so sure how could I check the dial plan to add a '+', anybody help?
The Silverlight client has now been updated to remove the restrictions on only digits in the Google Voice callback number. The updated version of the client is 4.2.3.41320 so if you don't get that on the first page try refreshing and if that doesn't work clear your browser's cache.

As another note the '+' fix doesn't work for my GV account for some reason. I'm using a free Callcentric number for the callback which I only set up last week to test this problem. Hopefully the fix failure is specific to my set up.
Hi Aaron. I am using free Callcentric DIDs that work again after adding the +. One of my 3 lines sometimes does not complete a callback. When it doesn't I call the DID directly and get a Callcentric user unavailable message yet I show it is still registered over SIP at both ends. I can usually get it to work by forcing SipSorcery or Callcentric to re-register. I'm sure you manually checked that the DID works outside of SipSorcery. It's very strange that your configuration does not work. Below are some thoughts about the Callcentric config.

No Voicemail configured.
No IVR configured.
Forwarding inactive. Default DID Forwarding (no forwarding).
Call Treatments off.
No anonymous call rejection.
Send un-answered calls to user unavailable message after: 60 sec.
Whitelist empty.
Also, check the Spam Report logged against your GV number.

Good luck figuring this out.

-Rick

lyiu18
Posts: 5
Joined: Sun May 29, 2011 3:43 am

Re: Outgoing Calls Not Executing (Google Voice)

Post by lyiu18 » Tue Mar 29, 2016 8:35 pm

Aaron wrote:
lyiu18 wrote:I am using this http://www.sipsorcery.com/mainsite/Help/GoogleVoice

Dial plan like this
sys.Dial("#{req.URI.User}@GV")

the form in sipsorcery doesn't allow me to add a '+' in call back number

I am not so sure how could I check the dial plan to add a '+', anybody help?
The Silverlight client has now been updated to remove the restrictions on only digits in the Google Voice callback number. The updated version of the client is 4.2.3.41320 so if you don't get that on the first page try refreshing and if that doesn't work clear your browser's cache.

As another note the '+' fix doesn't work for my GV account for some reason. I'm using a free Callcentric number for the callback which I only set up last week to test this problem. Hopefully the fix failure is specific to my set up.

Thanks Aaron and Rick, got it work.

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