Google Voice No Outgoing Calls

Support zone
hanke
Posts: 27
Joined: Tue Oct 29, 2013 4:38 pm
Location: Ontario, Canada

Google Voice No Outgoing Calls

Post by hanke » Sat Aug 06, 2016 3:26 am

When making outbound call, get a few ringbacks but then disconnect. This is from my console of a call attempt. Is anyone else having problems making out bound calls via GoogleVoice.


Calling 19056323730 via Google Voice
DialPlan 23:43:51:910 sip1(7448): SDP on GoogleVoiceCall call had RTP socket mangled from 192.168.x.xx:16444 to 24.150.xx.xxx:16444.
DialPlan 23:43:51:910 sip1(7448): UAS call progressing with Ringing.
DialPlan 23:43:51:910 sip1(7448): Logging into google.com for xxxxx@gmail.com.
DialPlan 23:43:51:957 sip1(7448): Google Voice pre-login page loaded successfully.
DialPlan 23:43:51:973 sip1(7448): GALX key Usi2r85iHuk successfully retrieved.
DialPlan 23:43:52:129 sip1(7448): Google Voice home page loaded successfully.
DialPlan 23:43:52:144 sip1(7448): Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 23:43:52:144 sip1(7448): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 23:43:52:144 sip1(7448): Dialplan cleanup for xxxxx.
DialPlan 23:43:52:254 sip1(7448): Dial plan execution completed without answering and with no last failure status.
DialPlan 23:43:52:254 sip1(7448): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 23:43:52:254 sip1(7448): UAS call failed with a response status of 480.

lyiu18
Posts: 5
Joined: Sun May 29, 2011 3:43 am

Re: Google Voice No Outgoing Calls

Post by lyiu18 » Sat Aug 06, 2016 4:01 pm

me too.

tried setup 2-step auth, then disable it, didn't help

help please.

will40
Posts: 16
Joined: Tue Aug 09, 2011 12:34 am

Re: Google Voice No Outgoing Calls

Post by will40 » Sat Aug 06, 2016 4:24 pm

same issue here too

hanke
Posts: 27
Joined: Tue Oct 29, 2013 4:38 pm
Location: Ontario, Canada

Re: Google Voice No Outgoing Calls

Post by hanke » Sun Aug 07, 2016 12:10 am

Been testing with Simon Telephonics and all is working there. I understand they use the Gmail calling process much like Obihai products do so not sure what unfortunately has happened with SIP Sorcery process. Hopefully Aaron will be able to come to a fix.

rswenton
Posts: 27
Joined: Fri Jan 18, 2013 5:51 pm

Re: Google Voice No Outgoing Calls

Post by rswenton » Wed Aug 10, 2016 10:11 pm

Same here. Tried resetting Captcha. No Luck. Incoming calls work fine. Web-Initiated outgoing calls work fine (because incoming calls work fine). SS outgoing fails with

Could not find _rnr_se key on your Google Voice account page

Usually resetting the Captcha solves this but not this time. Ugh. Such is life with Google Voice!

bjmsam
Posts: 11
Joined: Sun Aug 07, 2011 9:05 pm

Re: Google Voice No Outgoing Calls

Post by bjmsam » Sun Aug 14, 2016 2:32 pm

The suggestion posted here to use my proxy Email address rather than my gmail address also failed to resolve this problem. Must the captcha unlock be done from the SS server?

Code: Select all

Allow access to your Google account

As a security precaution, Google may require you to complete this additional step when signing into a new device or application.

To allow access, click the Continue button below.

Code: Select all

Account access enabled

Please try signing in to your Google account again from your new device or application.

Code: Select all

DialPlan 14:14:14:364 sip1(2068): New call from udp:xxx.xxx.xxx.xxx:5060 successfully authenticated by digest.
DialPlan 14:14:14:411 sip1(2068): Using dialplan default for Out call to sip:xxxxxxxxxxx@sip.sipsorcery.com.
NewCall 14:14:14:426 sip1(2068): Executing script dial plan for call to xxxxxxxxxxx.
DialPlan 14:14:14:457 sip1(2068): ** Call from "---@sipsorcery.com" <sip:---@sip.sipsorcery.com>;tag=xxxxxxxxxxxxxxxxxx to xxxxxxxxxxx **
DialPlan 14:14:14:457 sip1(2068): Calling xxxxxxxxxxx via Google Voice
DialPlan 14:14:14:457 sip1(2068): SDP on GoogleVoiceCall call had public IP not mangled, RTP socket xxx.xxx.xxx.xxx:16412.
DialPlan 14:14:14:457 sip1(2068): UAS call progressing with Ringing.
DialPlan 14:14:14:457 sip1(2068): Logging into google.com for ---@(NOT GMAIL).com.
DialPlan 14:14:14:504 sip1(2068): Google Voice pre-login page loaded successfully.
DialPlan 14:14:14:520 sip1(2068): GALX key xxxxxxxxxxx successfully retrieved.
DialPlan 14:14:14:691 sip1(2068): Google Voice home page loaded successfully.
DialPlan 14:14:14:707 sip1(2068): Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 14:14:14:707 sip1(2068): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 14:14:14:707 sip1(2068): Dialplan cleanup for ---.
DialPlan 14:14:15:003 sip1(2068): Dial plan execution completed without answering and with no last failure status.
DialPlan 14:14:15:003 sip1(2068): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 14:14:15:003 sip1(2068): UAS call failed with a response status of 480.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Google Voice No Outgoing Calls

Post by Aaron » Mon Aug 15, 2016 9:38 am

Sorry for the slow response.

I have tested my own GV account and get the same error even after logging into the GV account from the sipsorcery server. It may be that the GV home page has changed and the rnr key is not in a spot where the sipsorcery GV logic can find it or it might have been removed.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Google Voice No Outgoing Calls

Post by Aaron » Mon Aug 15, 2016 11:29 am

The _rnr_se key appears to be gone from the Google Voice home page that the sipsorcery dialplan application requests. Without this key GV calls won't work.

The approach used by the sipsorcery dialplan application has always been crude and fragile mainly because there Google do not provide an API to allow there GV service to be consumed.

If anyone knows of a utility that places GV calls from a command line or web page and that is both open source and still working please let me know and I'll take a look. Otherwise I can't say when if ever GV calls will be able to work with the sipsorcery service.

RedPenguin
Posts: 58
Joined: Wed Jul 28, 2010 4:57 am

Re: Google Voice No Outgoing Calls

Post by RedPenguin » Mon Aug 15, 2016 11:40 pm

Not sure if it will help but the only "App" that I know of for a fact that still works for GV is Google's own Google Hangouts app for Google Chrome.

There is also GV Mobile+ on the iPhone but it's paid and not sure if you can do your diagnosing from there.

Aaron
Site Admin
Posts: 4652
Joined: Thu Jul 12, 2007 12:13 am

Re: Google Voice No Outgoing Calls

Post by Aaron » Wed Aug 17, 2016 11:53 am

Forums user vitor was kind enough to point to a pygooglevoice issue and applying that change to the sipsorcery logic seems to have fixed the problem.

My GV account has been broken ever since the callback numbers changed so I can't be completely sure but my calls now at least get past the rnr key issue. Give it a try and let me know.

Post Reply