GV outgoing calls not connecting again

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bjmsam
Posts: 11
Joined: Sun Aug 07, 2011 9:05 pm

Re: GV outgoing calls not connecting again

Post by bjmsam » Mon Mar 20, 2017 1:50 am

Same error here, and Emails from Google about signing in from a new device.

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Aaron
Site Admin
Posts: 4563
Joined: Thu Jul 12, 2007 12:13 am

Re: GV outgoing calls not connecting again

Post by Aaron » Mon Mar 20, 2017 7:30 am

Oops I somehow managed to deploy the fix incorrectly, only the secondary application server had the update. I've fixed it now, please try the GV calls again.

carter
Posts: 14
Joined: Fri Feb 10, 2012 5:26 am

Re: GV outgoing calls not connecting again

Post by carter » Mon Mar 20, 2017 8:16 am

That explained my previous puzzle! Aaron, you nailed it this time.
I just did another test, 3 out of 3 worked, therefore I consider the problem fixed :D

bjmsam
Posts: 11
Joined: Sun Aug 07, 2011 9:05 pm

Re: GV outgoing calls not connecting again

Post by bjmsam » Mon Mar 20, 2017 8:43 am

Same success here. THANK YOU!!!

will40
Posts: 16
Joined: Tue Aug 09, 2011 12:34 am

Re: GV outgoing calls not connecting again

Post by will40 » Mon Mar 20, 2017 12:32 pm

Nice job Aaron!!

I am back up and running again.

Thank you

hanke
Posts: 27
Joined: Tue Oct 29, 2013 4:38 pm
Location: Ontario, Canada

Re: GV outgoing calls not connecting again

Post by hanke » Mon Mar 20, 2017 2:39 pm

Calls are working on my end as well and wish to express my thanks to the individuals in getting the Google Voice service working again.

Thank you

azrobert
Posts: 48
Joined: Sat Oct 24, 2009 11:37 pm

Re: GV outgoing calls not connecting again

Post by azrobert » Mon Mar 20, 2017 3:47 pm

I'm still getting the RNR error. I entered an invalid Google userid and password into my dialplan to see what would happen and I received the same messages. Why? See below.

I haven't used the GV function in a long time. When it failed a couple weeks ago, I checked the Google account activity and the sign in from SipSorcery was unknown and blocked. I marked the entry as "mine" and received a message that activity will still be logged for 2 weeks. I just checked activity again and there is an entry from yesterday saying SipSorcery was blocked, but also said "You have marked this activity as yours". I don't know if Google is still blocking SipSorcery and console log is no help because I get the same messages with invalid sign in information. Please help! Thank you

Code: Select all

DialPlan 14:47:30:079 sip1(1504): Logging into google.com for invalidID123.
DialPlan 14:47:30:220 sip1(1504): Google Voice pre-login page loaded successfully.
DialPlan 14:47:30:235 sip1(1504): GALX key WOqIQYRf2hw successfully retrieved.
DialPlan 14:47:30:235 sip1(1504): gxf key AFoagUWXgAxr21cv1tQYkEGyuYxpjbZqiA:1490021250254 successfully retrieved.
DialPlan 14:47:31:281 sip1(1504): https://accounts.google.com/ServiceLogin?service=grandcentral&passive=1209600&continue=https:%2F%2Fwww.google.com%2Fvoice%3Fgsessionid%3Dz05F3r-xWUp0Oqm2_CHEI4bm_7tZ9AUq&followup=https:%2F%2Fwww.google.com%2Fvoice%3Fgsessionid%3Dz05F3r-xWUp0Oqm2_CHEI4bm_7tZ9AUq&ltmpl=open Google Voice home page loaded successfully.
DialPlan 14:47:31:296 sip1(1504): Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 14:47:31:296 sip1(1504): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 14:47:31:296 sip1(1504): Dialplan cleanup for azrobert.
DialPlan 14:47:31:312 sip1(1504): Dial plan execution completed without answering and with no last failure status.
DialPlan 14:47:31:312 sip1(1504): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 14:47:31:312 sip1(1504): UAS call failed with a response status of 480.

mobilebone
Posts: 44
Joined: Wed Jul 14, 2010 3:28 pm

Re: GV outgoing calls not connecting again

Post by mobilebone » Mon Mar 20, 2017 6:30 pm

azrobert wrote:I'm still getting the RNR error. I entered an invalid Google userid and password into my dialplan to see what would happen and I received the same messages. Why? See below.

I haven't used the GV function in a long time. When it failed a couple weeks ago, I checked the Google account activity and the sign in from SipSorcery was unknown and blocked. I marked the entry as "mine" and received a message that activity will still be logged for 2 weeks. I just checked activity again and there is an entry from yesterday saying SipSorcery was blocked, but also said "You have marked this activity as yours". I don't know if Google is still blocking SipSorcery and console log is no help because I get the same messages with invalid sign in information. Please help! Thank you

Code: Select all

DialPlan 14:47:30:079 sip1(1504): Logging into google.com for invalidID123.
DialPlan 14:47:30:220 sip1(1504): Google Voice pre-login page loaded successfully.
DialPlan 14:47:30:235 sip1(1504): GALX key WOqIQYRf2hw successfully retrieved.
DialPlan 14:47:30:235 sip1(1504): gxf key AFoagUWXgAxr21cv1tQYkEGyuYxpjbZqiA:1490021250254 successfully retrieved.
DialPlan 14:47:31:281 sip1(1504): https://accounts.google.com/ServiceLogin?service=grandcentral&passive=1209600&continue=https:%2F%2Fwww.google.com%2Fvoice%3Fgsessionid%3Dz05F3r-xWUp0Oqm2_CHEI4bm_7tZ9AUq&followup=https:%2F%2Fwww.google.com%2Fvoice%3Fgsessionid%3Dz05F3r-xWUp0Oqm2_CHEI4bm_7tZ9AUq&ltmpl=open Google Voice home page loaded successfully.
DialPlan 14:47:31:296 sip1(1504): Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 14:47:31:296 sip1(1504): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 14:47:31:296 sip1(1504): Dialplan cleanup for azrobert.
DialPlan 14:47:31:312 sip1(1504): Dial plan execution completed without answering and with no last failure status.
DialPlan 14:47:31:312 sip1(1504): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 14:47:31:312 sip1(1504): UAS call failed with a response status of 480.
Forget about the rnr key. Put the password back in the dial plan.

azrobert
Posts: 48
Joined: Sat Oct 24, 2009 11:37 pm

Re: GV outgoing calls not connecting again

Post by azrobert » Mon Mar 20, 2017 7:22 pm

mobilebone wrote: Forget about the rnr key. Put the password back in the dial plan.
I am using the GV password.

dov
Posts: 10
Joined: Tue Feb 14, 2017 5:18 pm

Re: GV outgoing calls not connecting again

Post by dov » Mon Mar 20, 2017 8:13 pm

It's working for me now as well. Thanks Aaron.

@azrobert
The log you posted is implying there's something wrong with the username and/or password.

Make sure your dialplan is back to what it was before the problems began.

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