GV outgoing calls not connecting again

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num23bulls
Posts: 4
Joined: Wed Mar 23, 2016 3:40 pm

GV outgoing calls not connecting again

Post by num23bulls » Fri Feb 03, 2017 6:52 pm

Could have something to do with Google updating GV again (they just released a new GV iOS app in the last few days and updated their web interface), but outgoing calls (i.e. calls through SipSorcery) are not connecting.

Things I've tried: (1) changing password; (2) resetting CAPTCHA; (3) allowing "less secure" apps.

Things that might help: the web interface has changed. Aaron, you may be able to update underlying code to access the old interface, which is now found at the following URL: https://www.google.com/voice/b/0.

Here's the Console output:

Code: Select all

DialPlan 18:43:57:035 sip1(8180): New call from udp:XXXXX:5060 successfully authenticated by digest.
DialPlan 18:43:57:066 sip1(8180): Using dialplan gv for Out call to sip:XXXXX@sipsorcery.com.
NewCall 18:43:57:082 sip1(8180): Executing script dial plan for call to XXXXX.
DialPlan 18:43:57:129 sip1(8180): ** Call from <sip:XXXXX@sipsorcery.com>;tag=XXXXX to XXXXX**
DialPlan 18:43:57:129 sip1(8180): Calling XXXXX via Google Voice
DialPlan 18:43:57:129 sip1(8180): SDP on GoogleVoiceCall call had public IP not mangled, RTP socket XXXXX:16442.
DialPlan 18:43:57:129 sip1(8180): UAS call progressing with Ringing.
DialPlan 18:43:57:129 sip1(8180): Logging into google.com for XXXXX@gmail.com.
DialPlan 18:43:57:222 sip1(8180): Google Voice pre-login page loaded successfully.
DialPlan 18:43:57:254 sip1(8180): GALX key XXXXX successfully retrieved.
DialPlan 18:43:57:254 sip1(8180): gxf key XXXXX:XXXXX successfully retrieved.
DialPlan 18:43:59:219 sip1(8180): Google Voice home page loaded successfully.
DialPlan 18:43:59:375 sip1(8180): Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 18:43:59:375 sip1(8180): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 18:43:59:375 sip1(8180): Dialplan cleanup for XXXXX.
DialPlan 18:43:59:406 sip1(8180): Dial plan execution completed without answering and with no last failure status.
DialPlan 18:43:59:406 sip1(8180): Call failed with a failure status of TemporarilyUnavailable and .
DialPlan 18:43:59:406 sip1(8180): UAS call failed with a response status of 480.

mobilebone
Posts: 44
Joined: Wed Jul 14, 2010 3:28 pm

Re: GV outgoing calls not connecting again

Post by mobilebone » Sat Feb 04, 2017 4:43 pm

Don't mean to hijack the thread, but I have noticed the same thing, but with a different response status.

Google Voice pre-login page loaded successfully.
DialPlan 16:26:37:157 sip1(7688): GALX key pKSVvQu5Izc successfully retrieved.
DialPlan 16:26:37:157 sip1(7688): gxf key XXXXXXXsuccessfully retrieved.
DialPlan 16:26:39:404 sip1(7688): Google Voice home page loaded successfully.
DialPlan 16:26:39:544 sip1(7688): Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 16:26:39:544 sip1(7688): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 16:26:39:544 sip1(7688): Commencing Dial with: GV.
DialPlan 16:26:39:544 sip1(7688): Attempting to locate a provider for call leg: sip:612XXXXXXX@GV.
DialPlan 16:26:39:560 sip1(7688): ForkCall commencing call leg to sip:612XXXXXXX@GV.
DialPlan 16:26:39:560 sip1(7688): Switching to sip:6129XXXXXX@GV:5060 via udp:67.222.131.147:5060.
DialPlan 16:26:39:560 sip1(7688): SDP on UAC call had public IP not mangled, RTP socket 71.55.137.49:16456.
DialPlan 16:26:41:135 sip1(7688): Response 604 Host GV unresolvable for sip:612XXXXXXX@GV.
DialPlan 16:26:41:135 sip1(7688): Dialplan cleanup for bulan.
DialPlan 16:26:41:494 sip1(7688): Dial plan execution completed without answering and a last failure status of DoesNotExistAnywhere Host GV unresolvable.
DialPlan 16:26:41:494 sip1(7688): Call failed with a failure status of DoesNotExistAnywhere and Host GV unresolvable.
DialPlan 16:26:41:494 sip1(7688): UAS call failed with a response status of 604 and Host GV unresolvable.

hanke
Posts: 27
Joined: Tue Oct 29, 2013 4:38 pm
Location: Ontario, Canada

Re: GV outgoing calls not connecting again

Post by hanke » Sun Feb 05, 2017 5:49 pm

For information:

I have tested the Google Voice connection with Simon Telephonics google gateway and outgoing calls seem to work with their callback ability. So I guess the new interface for Google Voice has not changed anything with their aspect of callbacks.

I hope SipSorcery will come up with a solution.

mackeev
Posts: 34
Joined: Tue May 18, 2010 5:14 am

Re: GV outgoing calls not connecting again

Post by mackeev » Wed Feb 08, 2017 5:50 pm

On the same note: I have SS GV callbacks set up via pbxes.org. Everything works fine after Google update to GV.
But my other account via another server is experiencing problems with callbacks. I know it's Google. But what exactly?

vitor
Posts: 4
Joined: Mon Aug 15, 2016 2:26 pm

Re: GV outgoing calls not connecting again

Post by vitor » Wed Feb 08, 2017 6:01 pm

mackeev wrote:On the same note: I have SS GV callbacks set up via pbxes.org. Everything works fine after Google update to GV.
But my other account via another server is experiencing problems with callbacks. I know it's Google. But what exactly?
Google changed Google voice UI. Google is progressively updating all accounts and maybe it wasn't applied for those who haven't logged into their account yet. I'm not sure if it's the fact of logging in that will update your google voice or if it's a Google random system.

mackeev
Posts: 34
Joined: Tue May 18, 2010 5:14 am

Re: GV outgoing calls not connecting again

Post by mackeev » Wed Feb 08, 2017 6:28 pm

Google changed Google voice UI. Google is progressively updating all accounts and maybe it wasn't applied for those who haven't logged into their account yet. I'm not sure if it's the fact of logging in that will update your google voice or if it's a Google random system.
What you're saying makes sense to me: I haven't logged into my still working account. And I've already logged into the faulty one. It seems that the callback script NEEDS to be updated as well, to accommodate the changes in GV UI.

bjmsam
Posts: 11
Joined: Sun Aug 07, 2011 9:05 pm

Re: GV outgoing calls not connecting again

Post by bjmsam » Fri Feb 10, 2017 9:22 pm

Dialing out stopped working for me after visiting the GV web page and seeing the update. The error is the same as last time, so it's likely that Aaron must adjust something on his end to accommodate the change.

Code: Select all

Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.

rswenton
Posts: 26
Joined: Fri Jan 18, 2013 5:51 pm

Re: GV outgoing calls not connecting again

Post by rswenton » Sat Feb 11, 2017 12:56 am

Same here:
Could not find _rnr_se key on your Google Voice account page

BTW, Simon Telephonics uses a different method than Sipsorcery. They use Google Chat/Hangouts. Yes, Google changed the UI for Google Voice and they are recommitting to the future of GV. Hopefully Aaron can figure it out. He usually does.

pete_remixed
Posts: 1
Joined: Wed Aug 12, 2015 7:37 pm

Re: GV outgoing calls not connecting again

Post by pete_remixed » Sun Feb 12, 2017 4:22 am

Serious bump for same situation!

mackeev
Posts: 34
Joined: Tue May 18, 2010 5:14 am

Re: GV outgoing calls not connecting again

Post by mackeev » Sun Feb 12, 2017 11:18 am

They rolled it out across the board. I did not visit my page - the other day, outgoing calls stopped working for me either.

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