Google call not working any more

Found something wrong ?
magtous
Posts: 1
Joined: Sat Sep 10, 2011 4:22 am

Re: Google call not working any more

Post by magtous » Sat Sep 10, 2011 4:31 am

Hi, sys.GoogleVoiceSMS still not working.

log:
DialPlan 04:27:23:905 sip1(180000): Logging into google.com for xxxxx@gmail.com.
DialPlan 04:27:23:967 sip1(180000): Google Voice pre-login page loaded successfully.
DialPlan 04:27:23:967 sip1(180000): GALX key mn5qAM57pEI successfully retrieved.
DialPlan 04:27:24:061 sip1(180000): Dial plan execution completed without answering and with no last failure status.
DialPlan 04:27:24:108 sip1(180000): UAS call failed with a response status of 480.
DialPlan 04:27:24:139 sip1(180000): Google Voice home page loaded successfully.
DialPlan 04:27:24:155 sip1(180000): Exception on GoogleVoiceSMS. Could not find _rnr_se key on your Google Voice account page, SMS cannot proceed.

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Aaron
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Re: Google call not working any more

Post by Aaron » Sun Sep 11, 2011 11:42 am

I've applied the same fix to the Google Voice SMS function that I applied to the voice one so hopefully it's working again now.

user17600
Posts: 4
Joined: Thu Oct 06, 2011 1:01 am

Re: Google call not working any more

Post by user17600 » Thu Oct 06, 2011 1:08 am

Ah, just one of my 4 GV accounts is doing this _rnr_se key thing. Three are working fine. I deleted the Sipgate number and switched to an IPkall number, changed my PW, etc., hoping it was just a GV account thing (why only 1?). Just started today; outbound calls only, incoming are fine.

Aaron, others: any idea why only this one account:

DialPlan 01:00:06:255 sip1(13132): Local time: 10/05/2011 21:00
DialPlan 01:00:06:302 sip1(13132): Number in ENUM format: 1401XXXXXXX
DialPlan 01:00:06:318 sip1(13132): Calling +1 (401) XXX-XXXX (Forced routing!) with GV-691
DialPlan 01:00:06:318 sip1(13132): SDP on GoogleVoiceCall call had public IP not mangled, RTP socket XX.XX.XX.XX:61002.
DialPlan 01:00:06:318 sip1(13132): UAS call progressing with Ringing.
DialPlan 01:00:06:318 sip1(13132): Logging into google.com for account@gmail.com.
NATKeepAlive 01:00:06:365 sip1(1940): Requesting NAT keep-alive from proxy socket udp:XX.XX.XX.XX:5060 to udp:XX.XX.XX.XX:5060.
DialPlan 01:00:06:380 sip1(13132): Google Voice pre-login page loaded successfully.
DialPlan 01:00:06:380 sip1(13132): GALX key zzgwySz9xNo successfully retrieved.
DialPlan 01:00:06:677 sip1(13132): Google Voice home page loaded successfully.
DialPlan 01:00:06:693 sip1(13132): Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
DialPlan 01:00:06:693 sip1(13132): Google Voice Call failed!

P.S. Aaron, let me know if you need my account info (premium).

P.P.S - I saw others with the same prob were outside the US. I'm solidly here inside the boundaries!

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Aaron
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Re: Google call not working any more

Post by Aaron » Thu Oct 06, 2011 10:31 am

PM me your sipsorcery username and the email address that the calls are failing with. I can't promise anything as Google don't provide me any special information on why some accounts work and some don't but I'll take a look to see if I can spot anything.

m.lh
Posts: 1
Joined: Mon Oct 17, 2011 6:13 am

Re: Google call not working any more

Post by m.lh » Mon Oct 17, 2011 6:26 am

hmm, I'm having a similar issue setting up a sipsorcery account for a friend.. I used the exact same settings as I did on my personal account (which is working great), but i keep getting the "Could not find _rnr_se key " error:

Code: Select all

Logging into google.com for ****@gmail.com.
Google Voice pre-login page loaded successfully.
GALX key **** successfully retrieved.
Google Voice home page loaded successfully.
Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed.
I just copied and pasted the email and password into gmail and it's logging me in, so no typos there...

any suggestions would be greatly appreciated!
thanks!

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Aaron
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Re: Google call not working any more

Post by Aaron » Tue Oct 18, 2011 10:34 am

It's likely to be the same problem other users are experiencing. Google seems to be getting more strict on the IP address account logins occur from and if an anomaly is detected a manual verification step is requested. I can go through the manual process from the sipsorcery server if you wish but it means you need to let me know the answer to the question that Google will prompt with. If you'd like me to do it please send me a PM.

gxtong
Posts: 3
Joined: Sat Aug 07, 2010 5:06 am

Re: Google call not working any more

Post by gxtong » Fri Dec 16, 2011 8:41 pm

My account has been working for a year but I got the same error today. So I could not make out-going call any more. What info you need from me in order to get rid of the issue?

Thanks
Tony

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Aaron
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Re: Google call not working any more

Post by Aaron » Fri Dec 16, 2011 9:50 pm

My Google Voice calls are still working so it's not a universal predicament. Whereabouts are your calls failing? Can you still initiate calls from the Google Voice web site? If yes can you post a console trace of your attempt to place the call through sipsorcery.

gxtong
Posts: 3
Joined: Sat Aug 07, 2010 5:06 am

Re: Google call not working any more

Post by gxtong » Sat Dec 17, 2011 5:22 am

Hi Aaron,

Thanks. I tried to use google "Set up 2-step verification" and called my number associated with Sipsorcery. After that the error went away. I am not sure if this is a solution or not but it did work for me.

Tony

skyline
Posts: 2
Joined: Tue Jan 10, 2012 11:45 pm

Re: Google call not working any more

Post by skyline » Tue Jan 10, 2012 11:53 pm

Just a FYI-

Noticed a fast busy the last two days; yesterday, after a few hours, it went away.

Today, 1/10/2012, I checked the Silverlight console and it showed a "Exception on GoogleVoiceCall. Could not find _rnr_se key on your Google Voice account page, callback cannot proceed" error.

Worked okay dialing from the Google Voice website.

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